All applications for crisis assistance require a personal interview with a trained case manager.
Applications are accepted Monday – Thursday from 8:00 am to 4:30 pm.
APPLICATIONS ARE NOT ACCEPTED AFTER 4:30 PM
Applications that are accepted for crisis assistance services are checked for financial responsibility and a verifiable demonstration of need. In order to expedite your application and successful approval, the following supporting documents are required for each application.
Required Documents for EVERY interview:
- Photo ID and SS numbers for each family member, green cards, or other positive identification.
- Proof of all income (as applicable) and/or benefit award letters
- Most recent paycheck stub, retirement earnings, SS, or other earned income
- Explanation of benefits for SSDI and other disability payments
- Alimony and/or child support checks
- Section 8 Annual Certification Letter
- A copy of ALL CURRENT BILLS, EXPENSES and INCIDENTALS. You must show all expenses, not just the bill for which you are requesting assistance.
- A current bank statement showing the last thirty days of activity.
- Mortgage information if requesting mortgage assistance.
- Current lease and Landlord information, as required for ECCCM’s approved vendor list, if requesting rent assistance.
Excluded Expenses for Crisis Applications
As a crisis assistance ministry, ECCCM will help you with basic expenses but cannot assist you in supporting a lifestyle that may have been affordable before a crisis occurred. Therefore, the following expenses are NOT considered to be qualifying expenses and are excluded for consideration during the crisis application:
- Internet and/or Cable or Satellite TV over and above basic tier services.
- Online movie purchases and/or Cable and Satellite TV on-demand movies, etc.
- Excessive home and cellular telephone plans: smartphone data plans are generally not necessary during times of financial crisis.
- Cigarettes and/or alcohol, gambling, or gaming costs.
- Restaurant expenses, membership fees (i.e. YMCA), or excessive insurance policies.
- Expenses beyond basic salon costs for stylists, manicures, pedicures, etc.
Note that active participation in ECCCM's case management is necessary for crisis assistance. Your case manager will work one-on-one with you and your specific situation, creating goals and action steps to best help you. One of those action steps may involve enrolling in Crisis Assistance Coaching Program classes. Classes include basic budgeting, debt reduction, effective shopping tips, menu preparation, and personal goal setting, which are designed to help you regain financial security and eliminate crisis situations.
Financial assistance is available through your case manager, depending on your need, your active participation in your case, and the progress you make.
Applicants are urged to arrive early in the day to avoid long waiting times during peak periods. In these instances late applicants may be asked to return the next day. Do not wait until the day of disconnection for utilities, or eviction for rent, to make an application for assistance.
ECCCM provides crisis assistance services with:
All clients are assigned to a case manager, who will be responsible for managing 100% of the client's case. This model allows the client to tell their story one time only as a relationship is built with the case manager. The case manager will work with the client, determining need then laying out a holistic case plan designed specifically to help alleviate the crisis situation while building a framework of action steps designed to help the client. The case manager will schedule the client back at a future date, which is dependent upon the goals that were established. All services are provided through the case manager.
Mortgage and rent payments
Mortgage and rent assistance is paid directly to the lending institution or landlord. Landlords must be on the approved ECCCM vendor list.
Deposit assistance may be available depending on case criteria.
Utility bill assistance
Utility bill assistance is paid directly to the utility company. Assistance is provided to eliminate disconnection. Assistance is not provided for deposits. Bills are not considered to be a true crisis unless they are in the 10 day period of disconnect. Applicants are urged NOT to wait to the day of disconnect to apply for assistance as we cannot guarantee that a disconnect will not occur.
Deposit assistance may be available depending on case criteria.
Fuel oil & kerosene
Fuel oil & kerosene assistance is paid directly to the vendor. Vendors must be on the approved ECCCM vendor list.
The transportation program is intended to serve as a stop-gap measure for transportation issues that will further exacerbate potential crisis situations. The leading cause of homelessness in eastern Catawba County involves lack of reliable transportation. Thus, this is a proactive program that will be employed before a crisis occurs. The goal of this program is to maintain basic reliable transportation, to those who qualify, as a means for those persons to remain gainfully employed. It will be expected that gainful employment will eliminate the potential of future crisis situations created by loss of hours or loss of employment due to transportation issues.
To qualify, a client must:
- Qualify according to currently prescribed ECCCM crisis financial qualification criterion used for all applications.
- Reside in the ECCCM service area.
- Be actively employed, or actively and diligently searching for employment as verified by the case manager through NC Works.
- Demonstrate that without repairs a job loss or employment will not occur.
- Be the registered owner of the vehicle.
- Provide current registration (license) with vehicle information.
Eligible repairs are only those that are necessary for the continued safe and reliable operation of the automobile. The applicant must be the registered owner of the vehicle in question. Discretionary, elective or custom work of any type does not qualify.
All requests for hunger programs require a personal interview
ECCCM's hunger programs are designed to help each applicant in their unique situation. The end goal is to alleviate food insecurity by providing nutritious and healthy foods.
The Hunger Prevention Programs are available to those who qualify for assistance. Commodities are distributed on a regular basis on a twelve-month cycle. Additional supplemental foods of fresh produce and associated items are available on a bi-weekly basis as supplies last.
The Student Hunger Prevention Program is available to students, and their families. This program covers grades K-12 in all Newton-Conover City Schools and all Catawba County Schools. This program provides more student-friendly snacks that are nutritious as we work to combat childhood obesity. Distribution is on a regular basis on a twelve-month cycle with additional supplemental foods of fresh produce and associated items on a bi-weekly basis as supplies last.
Free clothing is provided to qualifying families to alleviate crisis and cloth children for school. Additionally, the Thrift Store provides low cost clothing, housewares and furniture for those who are bargain shopping or treasure hunting.
Following a personal interview, vouchers are provided to qualifying clients for life-necessary pharmaceuticals such as prescribed antibiotics, blood pressure and diabetes medications. Vouchers are filled at pre-determined local pharmacies.
Crisis Assistance Coaching Program
To help break the cycle of crisis due to job layoffs and unemployment, clients are enrolled in this program. Basic budgeting classes, debt reduction helps, recipe creation, and shopping tips help consumers make better choices and stretch their dollars. Additionally, budgeting classes help persons make better decisions. Credit counseling and loan modification programs can help those who have fallen behind in their bills.